Privacy Policy for svandy.com (WooCommerce Version)
This Privacy Policy describes how svandy.com (“we”, “us”, or the “Site”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website, which is powered by WordPress and WooCommerce.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at [email protected].
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Personal Information We Collect:
● Device information
- Purpose: to load the Site accurately for you and perform analytics on Site usage to optimize our Site.
- Source: collected automatically using cookies, log files, web beacons, tags, or pixels.
- Personal Data Collected: web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and interaction with the Site.
● Order Information
- Purpose: to provide products or services, process payments, arrange shipping, and issue invoices or confirmations. Also used for communication and fraud prevention.
- Source: collected directly from you.
- Personal Data Collected: name, billing address, shipping address, payment information, email address, and phone number.
● Customer Support Information
- Purpose: to provide support.
- Source: collected directly from you.
Sharing Personal Information
We share your Personal Information with third-party service providers to support operations:
- WooCommerce (store platform)
- Payment processors (e.g., Stripe, PayPal)
- Shipping services
- Email service providers (e.g., Mailchimp)
- Hosting providers (e.g., SiteGround, Bluehost, Hostinger)
We may also share your information to comply with applicable laws, respond to lawful requests, or protect our legal rights.
Behavioural Advertising
We may use your information for marketing or advertising purposes if you have consented to such use. Currently, our site may integrate with services like:
- Google Analytics (to understand usage patterns)
- Meta/Facebook Pixel (to deliver targeted advertising)
- Retargeting tools (via cookies)
You can manage your advertising preferences via:
- Google: https://www.google.com/settings/ads/anonymous
- Facebook: https://www.facebook.com/settings/?tab=ads
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- Digital Advertising Alliance: https://optout.aboutads.info
Using Personal Information
We use your Personal Information to:
- Fulfill product orders
- Provide customer support
- Send updates, promotions, and marketing (if opted in)
- Analyze and improve our services
Lawful Basis (GDPR)
If you reside in the EEA, we process your data under these lawful bases:
- Your consent
- Contract performance
- Legal obligations
- Legitimate interests (not overridden by your rights)
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automated Decision-Making
We do not use automated decision-making that significantly affects you. Some of our service providers may use basic fraud detection.
Selling Personal Information (CCPA)
We do not sell your Personal Information. If this changes, we will update this policy and provide opt-out instructions.
Your rights
EEA Residents (GDPR)
You have the right to access, correct, update, or delete your Personal Information. Contact us via [email protected] to exercise your rights.
California Residents (CCPA)
You have the right to access, delete, or port your data. You may also designate an authorized agent to make these requests on your behalf.
Cookies
Cookies help us improve your experience on the Site. We use:
- Necessary cookies (for login, cart, checkout)
- Performance cookies (for analytics)
- Marketing cookies (if applicable)
You may manage cookies through your browser settings or through opt-out links provided above. Blocking cookies may affect site functionality.
Cookies Necessary for the Functioning of the Store
|
Cookie Name |
Purpose |
Duration |
|---|---|---|
|
woocommerce_cart_hash |
Helps WooCommerce detect changes in the shopping cart |
Session |
|
woocommerce_items_in_cart |
Stores information about cart contents |
Session |
|
wp_woocommerce_session_ |
Stores a unique session ID to retrieve cart data from the database |
2 days |
|
wordpress_logged_in_ |
Keeps track of the user’s login status |
Session |
|
wp-settings- / wp-settings-time- |
Stores user interface preferences for logged-in users |
1 year |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]
If you have any questions, please email:
[email protected]
Last updated: June 16, 2025