Free Shipping
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in the USA by USPS and in Asia by EMS.
Shipping to Over 200 Countries
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
Lost/Missing Packages
Svandy is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.
Incorrect Address Policy
- Customers are responsible for providing accurate and complete shipping addresses at the time of purchase.
- We are not responsible for orders that are lost, misplaced, or returned due to an incorrect or incomplete address provided by the customer.
- If the package is returned back to us due to such reason, we will have to charge a 15% restocking fee and the original shipping fee is not refundable.
Customs
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Shipping Time
Shipping time varies by location. These are our estimates:
|
Location |
Estimated Shipping Time |
|---|---|
|
United States |
4-10 Business days |
|
Canada, Europe |
4-10 Business days |
|
UK, Australia, New Zealand |
4-10 Business days |
|
Central & South America |
7-12 Business days |
|
Asia |
7-12 Business days |
|
Africa |
7-12 Business days |
Max delivery time – 12 business days.
*This doesn’t include our 2-5 day processing time.
*All shipping times exclude clearance/customs delays
Tracking Information
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
My Tracking Says “No Information Available at the Moment”
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
How Will My Packages Arrive?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages.
If you have any other questions, please contact us and we will do our best to help you out.
Delivery Confirmation Policy
Please be advised that once an order has been handed over to the shipping carrier, we no longer have control over its handling or delivery. At that point, responsibility for the package is transferred to the logistics provider.
Once a tracking number indicates that the order has been Delivered, we are no longer liable for any missing packages. It is the customer’s responsibility to monitor tracking updates and ensure someone is available to receive the package at the shipping address.
To support transparency and timely communication, we collect phone numbers at checkout. This enables carriers to contact customers directly in case of delivery issues.
If an order is marked as delivered but cannot be located, customers must contact the shipping carrier directly for further assistance.
We also recommend checking with household members, neighbors, or your local post office if your order is marked as delivered but has not been received.
Logistic Contact Reference
|
Shippinger |
phone |
|
Website |
|---|---|---|---|
|
OnTrac |
1-800-334-5000 |
||
|
Amazon |
Not announced |
Official website |
|
|
Veho |
Not announced |
||
|
FedEx |
1-800-463-3339 |
Not public |
|
|
OSM Worldwide |
1-866-681-7867 |
||
|
UPS (United Parcel Service) |
1-800-742-5877 |
Not public |
|
|
DHL eCommerce |
1-800-805-9306 |
||
|
USPS (United States Postal Service) |
1-800-275-8777 |
Use USPS Contact Form |
|
|
Passport Shipping |
(415) 930-4009 |
||
|
APC Postal Logistics – LAX Hub |
1-310-338-9333 |
||
|
APC Postal Logistics – NJ Hub |
1-732-380-0620 |
||
|
UPS Mail Innovations (upsmi) |
1-800-500-2224 |
Not public |
|
|
FedEx SmartPos |
1-800-463-3339 |
Not public |
Contact information is sourced from official logistics company websites. For updates, please refer to their latest announcements.
If you have any questions, please email:
[email protected]
Last updated: June 16, 2025